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Frequently Asked Questions
  1. How often do the shuttles run?
    DFW Airport: Shuttles leave DFW airport for all hotels downtown every 20 to 30 minutes from DFW for downtown. Reservations are required if you are traveling to the airport. Shuttle service is operated 24 hours each day.

    Love Field Airport: The Yellow Checker Shuttle van leaves Love Field going to all hotels in downtown Dallas / Fort Worth every 45 minutes.

  2. How much does it cost?
    DFW Airport: For one passenger traveling to/from downtown Dallas, Central Business District or Market Center Hotels one-way the cost is $19.00. For roundtrip the cost is $38.00.
    For one passenger traveling to/from downtown Fort Worth one-way the cost is $19.00. For roundtrip the cost is $38.00.

    Love Field Airport: For one passenger traveling to/from downtown Dallas, Central Business District or Market Center Hotels one-way the cost is $19.00. For roundtrip the cost is $38.00.
    For one passenger traveling to/from downtown Fort Worth one-way the cost is $45.00. For roundtrip the cost is $90.00.

  3. Is it less expensive than a cab or a limo?
    Yes, cabs charge on a time and mileage basis; therefore, rates vary greatly by time of day.

  4. When does the last shuttle leave?
    DFW Airport: The last shuttle leaves DFW at 10:30 p.m. for hotels in downtown Dallas or downtown Fort Worth. However, passengers with online reservations (e-Tickets), recieve service 24 hours a day.

    Love Field Airport: The last shuttle leaves Love Field at 10:30 p.m. for downtown Dallas.
    The last shuttle leaves Love Field at 8:30 p.m. for downtown Fort Worth. However, passengers with online reservations (e-Tickets), recieve service 24 hours a day.

  5. Do I need to make a reservation?
    DFW Airport: Reservations are recommended, but not needed going to downtown. Reservations are encouraged for passengers needing accessible vehicles, special services or residential service. Reservations are needed for your return trip back to the airport.

    Love Field Airport: Reservations are recommended, but not needed going to downtown. Reservations are encouraged for passengers needing accessible vehicles, special services or residential service. Reservations are needed for your return trip back to the airport.

  6. What hotels do you service in Dallas and Fort Worth?
    We service all hotels in downtown Dallas / Fort Worth and the entire MetroPlex area.

  7. Do you service any suburbs?
    We provide hotel and door-to-door service to the Dallas / Fort Worth and the entire MetroPlex area..

  8. What if I need a special service or accessible vehicle?
    It is recommended that you make a reservation, request your special need and we will ensure that the appropriate vehicle will be there to accommodate your needs.

  9. Do you offer infant car seats?
    No

  10. What is the earliest I can make a reservation to the airport?
    4:00 a.m.

  11. What is the latest I can make a reservation to the airport?
    10:00 p.m.

  12. What are my payment options?
    We accept cash or a major credit card.

  13. Can I pay the driver at the airport or hotel?
    Yes.

  14. Will my information be given out?
    GO Yellow Checker Shuttle respects your privacy and works to safeguard the privacy of your personal data. In addition to this general online privacy policy, you may receive notice of other terms that apply to particular promotions or services.

    Personally Identifiable Information
    GO Yellow Checker Shuttle does not share, disclose or sell any personally identifiable information (such as your name, address, telephone number or e-mail address) with other unaffiliated companies or organizations for non-GO Yellow Checker Shuttle marketing purposes. In the future, should GO Yellow Checker Shuttle decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. GO Yellow Checker Shuttle also does not market to, or knowingly collect personal information from, children under the age of 18 on Company sites.

  15. How We Use Information?
    GO Yellow Checker Shuttle uses the personally identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings, which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.

    Like many large businesses, GO Yellow Checker Shuttle uses vendors to carry out certain functions in marketing and delivering services to you and so shares online data with those vendors to the extent necessary for them to perform their work. Of course, such partners and vendors must use that personally identifiable information only for the purpose(s) for which it was shared and protect it from any further use. GO Yellow Checker Shuttle also shares such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.

    We also provide personally identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with GO Yellow Checker Shuttle property or services, or with our customers' or others' use of them.

  16. Do you offer secure ordering?
    Yes, We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. A secure server running the latest 128-bit encryption handles all our payments. There is no safer way to order online.

  17. How You Access Your Information
    You may review or update the available personally identifiable information that we received from you online by accessing your account online, by contacting Customer Care through the toll free number or e-mail, or through the Company contact information below. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.

    GO Yellow Checker Shuttle may use e-mail addresses you provide us online on GO Yellow Checker Shuttle sites to send you e-mails related to GO Yellow Checker Shuttle products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further e-mail communications at your e-mail address, please contact Customer Care through the toll free number.

  18. What phone number do I call if I have questions?
    214-841-1900 or 817-267-5150 inside of the Dallas / Fort Worth area or1-866-903-1900 for Out of Town customers and one of our reservation agents will be happy to service you.
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